Jay Cline of Carlson Companies Inc. has an interesting opinion piece in Computerworld about how privacy is not just a risk-management issue, but rather an opportunity to build stronger relationships with your customers: What's your company's privacy strategy? - Computerworld. There two equally interesting sidebars to the article: Be Prepared and Legal Niceties.
Computerworld's recent package of articles also includes the interesting Data Scandal on how companies should avoid and prepare for security/privacy incidents.
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