Wednesday, October 22, 2008

Paris to dramatically boost surveillance cameras

Paris plans to try to bridge the gap between London's thousands of CCTV cameras and the city of lights' paltry 330 surveillance cameras linked to the police. It's an initiative dubbed "A Thousand Cameras for Paris." But in an effort to out-do London, the French plan to deploy spy drones to keep an eye on evil-doers. See: Paris to quadruple number of CCTV cameras - Telegraph.

Tuesday, October 21, 2008

Location Awareness: Cool or Creepy?

Lifehacker, one of the most popular gadget/personal productivity blogs out there, is doing a poll on new "location aware" devices and services. On one hand, it's helpful to have your phone tell you where the nearest coffee shop is. On the other hand, it opens a whole new world of surveillance. Check it out and let your views be known: Location Awareness: Cool or Creepy?

Ontario Commissioner speaks out about RFID licenses

The Information and Privacy Commissioner of Ontario is speaking out about the proposed new ehanced drivers license, which is planning to use an RFID chip: New ID card threatens our privacy Canada News Toronto Sun.

Monday, October 20, 2008

CCTV walk in Halifax

This past Saturday I found myself with an hour to kill downtown. I had my camera with me and my GPS-equipped blackberry, so I decided to do a quick inventory of surveillance cameras. I only took photos of cameras that are in public spaces or were pointed at public spaces.

You can check out the Flickr set or the map.

Sunday, October 19, 2008

OPCC begins consultation on covert surveillance guidance

The Office of the Privacy Commissioner of Canada is seeking comments on a draft guidance document on covert surveillance. If you have something to say, you have until November 14, 2008:

Consultation on Covert Video Surveillance Draft Guidance Document (October 2008)

The Privacy Commissioner of Canada has prepared a draft guidance document that sets out good practice rules for private sector organizations that are either contemplating or using covert video surveillance.

Through our experience in investigating complaints about covert video surveillance under the Personal Information Protection and Electronic Documents Act (PIPEDA), we have identified a need to educate organizations on the obligation to ensure that covert video surveillance is conducted in the most privacy sensitive way possible. Although the use of covert video surveillance may be appropriate in some circumstances, we view the technology as being inherently intrusive.

We welcome feedback on the draft guidance below. In particular, we seek the comments of those directly affected by covert video surveillance, including unions representing employees of federally regulated organizations as well as consumer associations.

Thank you for your time and attention and we look forward to your comments.

Elizabeth Denham, Assistant Privacy Commissioner

Passports will be needed to buy mobile phones in the UK

Just when you think you've seen it all from the UK, here's another one: Passports will be needed to buy mobile phones - Times Online.

Saturday, October 18, 2008

Further consideration of admissibility of evidence obtained in violation of PIPEDA

An Ontario arbitrator for the Financial Services Commission of Ontario has recently had an opportunity to consider whether a breach of PIPEDA in the collection or handling of intended evidence in a hearing will result in it not being admissible in the hearing. Arbitrator Rogers concluded, following Ferenczy v MCI Medical Clinics (see Canadian Privacy Law Blog: Admissibility of video surveillance evidence), that it does not. See Para 35, below.

Since the case isn't on CANLii yet, here's the full text:

Borowski v. Aviva Canada Inc.

Financial Services Commission of Ontario (Arbitration Decision)

J. Rogers Member

Heard: July 29, 2008 Judgment: September 12, 2008 Docket: FSCO A07-002593 J. Rogers Member:


1 The Applicant moves for an order excluding the expert reports Aviva Canada Inc. ("Aviva") obtained from Brigham & Associates Inc. from the arbitration hearing and, in the alternative, an order requiring Aviva to fund replies to these reports.

2 The issues are:

1. Are the reports Aviva obtained from Brigham & Associates Inc. admissible at the arbitration hearing regarding Mr. Borowski's entitlement to a catastrophic designation?

2. If the reports are admissible, does Aviva have an obligation to fund replies to these reports under section 24 or 42 of the Schedule?



1. The reports Aviva obtained from Brigham & Associates Inc. are admissible at the arbitration hearing.

2. Aviva does not have an obligation to fund replies to these reports under section 24 or 42 of the Schedule.

Scope of Motion:

4 Mr. Borowski sought a ruling precluding Aviva from submitting that it is premature to decide whether to exclude the subject reports on the grounds that they are of little probative value. Mr. Borowski argued that Aviva was estopped from taking this position because Aviva agreed that admissibility of the reports would be determined in advance of the hearing.

5 Aviva submitted that its objection was properly made because, when it agreed that the issue would be determined by way of a pre-hearing motion, the only position that Mr. Borowski had taken was that the reports should be excluded since they were obtained in breach of section 42 of the Schedule.

6 I ruled that Aviva's agreement was not a concession that every argument that Mr. Borowski chose to raise on admissibility of the reports was properly the subject of this motion. I also informed the parties that the issue was largely moot, because Aviva's concern that a pre-hearing determination of probative value would usurp the role of the hearing Arbitrator was resolved by the fact that I will be presiding at the hearing as well as the motion.


7 The facts are not in dispute. Mr. Borowski was injured in a motor vehicle accident on October 24, 2001. He applied for and received statutory accident benefits from Aviva, payable under the Schedule. The parties disagree on his entitlement to certain further benefits and on whether Mr. Borowski sustained a catastrophic impairment as a result of the accident.

8 In January 2007 Mr. Borowski submitted an Application for Determination of Catastrophic Impairment, supported by a report authored by Dr. Ronald Kaplan. Pursuant to section 42 of the Schedule, Aviva gave Mr. Borowski notice in March 2007 that it required him to attend medical examinations regarding this issue. Mr. Borowski attended the examinations deemed necessary by the three-person medical team Aviva chose. The team delivered its reports in August 2007 and, based on these reports, Aviva determined that Mr. Borowski did not sustain a catastrophic impairment as a result of the accident. Mr. Borowski obtained rebuttal reports, authored by a three-person team of his choice, pursuant to section 42.1 of the Schedule.

9 Mr. Borowski applied for mediation and, after mediation failed to resolve the dispute, he applied for arbitration. A pre-hearing was held on April 29, 2008. Aviva served Mr. Borowski with the three reports at issue in this motion on May 4, 2008. They were authored by three doctors from the United States who conduct business under the name of Brigham & Associates. Counsel for Aviva retained Brigham & Associates to conduct a "paper review" of the material in Aviva's possession and give their opinion on whether Mr. Borowski had sustained a catastrophic impairment. Aviva provided Brigham & Associates with copies of Mr. Borowski's medical records it had received and copies of the reports of its doctors and Mr. Borowski's doctors. Aviva did not seek Mr. Borowski's consent. Brigham & Associates concluded that Mr. Borowski did not sustain a catastrophic impairment as a result of the accident.

Parties' Positions:

10 Mr. Borowski's position is that the reports from Brigham & Associates should be excluded because his contract with Aviva and the Schedule provide a complete code of Aviva's rights of access to his medical records and its use of those records. He argues that, since neither his contract nor the Schedule specifically provides that Aviva may disclose his medical records except in the context of an examination under section 42 of the Schedule, Aviva is precluded from disclosing those records, except for the purpose of a section 42 examination. Aviva therefore obtained the reports from Brigham & Associates by breaching his right to privacy.

11 Mr. Borowski further submits that the reports should be excluded because Aviva breached the provisions of the Personal Information Protection and Electronic Documents Act, 2000 (the PIPED Act) and its own Privacy Policy by sending his medical records to Brigham & Associates. He also submits that the reports should be excluded because the authors usurp the function of the Arbitrator by offering their opinion on the interpretation of the relevant legislation, criticizing the judicial approach to the legislation and impugning Mr. Borowski's credibility. Finally, Mr. Borowski submits that the reports should be excluded because they are of little probative value.

12 Aviva submits that, although its contract with Mr. Borowski and the Schedule provide a complete code of the parties' substantive rights, neither addresses the scope of procedural rights in the context of adversarial proceedings. It concedes that the subject reports were not obtained pursuant to section 42 of the Schedule, but argues that it is permitted to obtain them, unless specifically prohibited by statute or legal principle. Its position is that, because Mr. Borowski's medical condition is at issue in the arbitration, there is a diminished expectation of privacy regarding his relevant medical records. It therefore did not breach his right to privacy in providing his records to Brigham & Associates. It argues that, even if it did breach Mr. Borowski's rights in obtaining the reports, the breach was minor and the jurisprudence does not support exclusion of the reports in those circumstances.

13 Aviva denies that it breached the PIPED Act or its Privacy Policy and submits that, although the Brigham & Associates' venture into statutory interpretation might mean that some sections of the reports would be excluded or given no weight, that does not lead to exclusion of the reports in their entirety.

Complete Code of Rights:

14 As noted above, Mr. Borowski's position is that his contract with Aviva and the Schedule circumscribe the information he is required to provide to Aviva, the purposes for which Aviva may use the information and the persons to whom Aviva may disclose it. He argued that he only provided Aviva with his medical records because he was required to do so for the purpose of the examination permitted by section 42 of the Schedule, therefore Aviva was only permitted to use them for that purpose.

15 Section 33(1.1) of the Schedule imposes a general obligation on insured persons to provide insurers with "[A]ny information reasonably required to assist the insurer in determining the person's entitlement to a benefit." In addition, Rule 32 of the Dispute Resolution Practice Code (the "Code") imposes the requirement for "prompt and complete exchange of documents that are reasonably necessary to determine the issues being arbitrated". It is therefore not accurate to say that Mr. Borowski disclosed his medical records only because Aviva had the right to have him examined pursuant to section 42. Mr. Borowski was required to provide that information in any event. Neither the Schedule nor the Code prescribes limits on the insurer's use of the information it receives.

16 Section 42 of the Schedule does not address information to be provided to an insurer. Section 42(10)(a) addresses information to be provided to "the person or persons conducting the examination" where an insured person is required to attend an examination under section 42. Section 42(10)(a) places an obligation on both the insured person and the insurer to "provide to the person or persons conducting the examination all reasonably available information and documents that are relevant or necessary for the review of the insured person's medical condition". That means that the insurer is required to provide to the person conducting the examination any relevant information it has received from the insured person and any other relevant information in its possession. The insured person also has a similar obligation to provide information directly to the person conducting the examination.

17 The thrust of section 42(10)(a) is to ensure that examinations of insured persons are conducted with all relevant knowledge. In providing for the insured person to provide information directly to the person conducting the examination, it safeguards the interest of an insured person in having the examination conducted on the basis of a complete record. It regulates neither the information to which insurers are entitled, nor the uses that insurers may make of the information they acquire.

18 Section 42(10)(a) certainly allows insurers to provide information to persons conducting examinations on their behalf. However, that does not mean that this is the only permitted use. To accept Mr. Borowski's position would mean that Aviva would be precluded from filing his medical records as evidence in the very proceeding in which he was required to disclose them, because there is no provision that specifically permits Aviva to do so.

19 Mr. Borowski relies on the decision of the Court of Appeal in Haldenby v. Dominion of Canada General Insurance Co. in support of his position that the Schedule contains a complete code of the rights of the parties. In that case the Court held that the insured person had no right to reapply for further income replacement benefits, after the insurer had terminated those benefits, because there was no provision in the Insurance Act or the Schedule to allow it. The Court noted that the suggested approach would "extend a claimant's entitlement to benefits for an indeterminate period of time" and that it was contrary to the scheme of the Schedule. The Court did not rule that the Schedule is a complete code of all procedural and substantive rights of the parties. I accept Aviva's submission that this decision reaffirms the trite maxim that the substantive rights of the parties must be found in the Insurance Act or the Schedule.

20 If one were required to look to the Schedule for every step in the dispute resolution process, it would grind to a screeching halt. For instance, although Mr. Borowski concedes that Aviva had the right to share his medical information with its counsel, the Schedule does not confer that right. Similarly, the Schedule does not contemplate the standard practice of retaining accountants and providing them with the insured person's financial records, where the quantum of entitlement to income replacement benefits is at issue. The Schedule does not contemplate that insurers would retain experts in accident reconstruction, often providing them with the medical records of the insured person, where there is a dispute about whether an accident occurred. The Schedule does not permit the common practice of applicants who obtain expert opinions by non-treating doctors, for the sole purpose of presenting them as evidence in the arbitration.

21 The admissibility of evidence at an arbitration hearing is addressed in Rule 39.3 of the Code and section 15 of the Statutory Powers Procedure Act. The only limits on the admissibility of relevant evidence found in those provisions are:

  • Evidence that would not be admissible in a court by reason of any privilege under the law of evidence;

  • Evidence that is not admissible under the Insurance Act; or

  • Evidence that is not admissible under any other statute.

22 None of those restrictions applies here.

23 Aviva is by no means the first Insurer to have obtained an opinion based on a paper review. Arbitrators have commented on the practice in several decisions. The practice has never been censured. In Hart and Allstate Insurance Company of Canada, the Arbitrator made the following comment in refusing to find that proposed section 42 examinations were reasonable and necessary:

I have no evidence as to how examinations today will shed greater light on Mrs. Hart's physical or emotional condition four years ago (regarding the partial inability test) or six years ago (regarding causation) than a paper review by experts of Allstate's choice (given the extensive document production over and above the prior DAC assessments), which has been and continues to be an option at the Insurer's disposal.

24 In Rushlow and ING Insurance Company of Canada, the Arbitrator made the following comment in similar circumstances:

If ING desires further input of a neurophysical nature, there is nothing to prevent it from obtaining a "paper" opinion based on the documents and reports...

25 The theme was revisited in Wilson and Aviva Canada Inc. In that decision, the Arbitrator noted as follows:

While the law and the jurisprudence are clear that section 42 of the Schedule gives the insurers a right to override such normal privacy concerns, provided that the legal pre-conditions for the examination are met in this matter, I have found that those pre-conditions were not met.

While it may well have been reasonable to perform an unintrusive paper review of Ms. Wilson's condition, based on the extensive material potentially available to the Insurer, this is not what was proposed.

26 Although the issue of whether an insurer breaches the Schedule or the privacy interests of the Insured person in conducting a "paper review" was not raised in the above cases, the endorsement of the practice in these decisions suggests that a breach is not gross, plain and obvious, as Mr. Borowski submitted. The decisions recognize that a paper review is a relatively unintrusive means of obtaining evidence for a hearing.

27 The principle that a party to an adversarial proceeding is entitled to a diminished expectation of privacy concerning personal information relevant to the dispute is well established. Because Mr. Borowski was required to disclose his medical records to Aviva, the narrow question is whether it was reasonable to expect that Aviva was precluded from disclosing the information it received to its agents. Mr. Borowski concedes that Aviva had the right to disclose the information to counsel. I see no substantive difference between disclosure to counsel and Aviva's disclosure to medical experts for the purpose of obtaining an opinion on the issue in dispute. Aviva's recruitment of professional expertise is at the heart of both relationships.

28 I find that Aviva did not breach the provisions of the Schedule or violate Mr. Borowski's reasonable expectation of privacy in obtaining the reports from Brigham & Associates. This ruling does not mean that there would be no limits on what Aviva can do with the personal information it receives from Mr. Borowski, as he submitted. Aviva has simply provided information to its agent for a purpose related to an ongoing dispute. It is not necessary to speculate on what the limits might be, for the purpose of this decision.

29 Because the right to obtain the subject reports is not based on section 42 of the Schedule, I find that Aviva was not required to comply with the notice provisions of section 42, as Mr. Borowski submitted. For the same reason, Aviva is not required to fund rebuttal reports pursuant to section 42 of the Schedule.

Violation of the Piped Act or Privacy Policy:

30 The PIPED Act regulates the collection, use and distribution of personal information collected in the course of commercial activity.

31 Mr. Borowski relies on the decision of the Federal Court of Appeal in Rousseau v. Canada (Privacy Commissioner) in support of his position that his medical records were provided to Brigham & Associates, in breach of the provisions of the PIPED Act. The applicant in that case was receiving long-term disability benefits from an insurer. Pursuant to its right under the insurance policy, the insurer required the applicant to attend an independent medical examination (IME). The insurer terminated benefits on the basis of the report. The applicant sought production of the complete file of the doctor who had performed the examination. The doctor refused to disclose his handwritten notes. The issue on appeal was whether the handwritten notes of a doctor performing an IME in Ontario, at the request of an insurer, are personal information under the PIPED Act. The Court had to determine that issue in the applicant's favour in order to grant the only remedy sought under the PIPED Act: the right of the applicant to access to the information.

32 At the appeal, the applicant limited his request to the doctor's notes on the answers he gave to questions asked and the doctor's observations of the applicant's behaviour. The Court ruled that the doctor's notes contained the applicant's personal information to which he has a right of access and remitted that matter to the Privacy Commissioner for a determination of which portions of the notes should be disclosed. The Court noted as follows:

In light of the Privacy Commissioner's recognition that there are in the notes information which is personal to Mr. Rousseau and information which is not, it may be said that in the end, Mr. Rousseau has a right of access to the information he gave to the doctor, and to the final opinion of the doctor in the form of the report to the insurer. In accordance with Principle 4.9.1 of Schedule 1 to the PIPED Act, this enables Mr. Rousseau to correct any mistakes in the information he gave the doctor or which the doctor noted, as well as any mistakes in the doctor's reasoned final opinion about his medical condition. But the process of getting to that final opinion from the initial personal information of Mr. Rousseau belongs to the doctor.

33 This excerpt highlights the fact that the issue in Rousseau was quite different from the issue in this motion. Mr. Rousseau was seeking access to his records, not the exclusion of evidence. The PIPED Act provides no such remedy. The Court was not asked to address the question of whether the insurer or the doctor conducting the IME breached the Act in the transfer of the medical records.

34 The Court noted that, before the matter was heard, Mr. Rousseau and the insurer had settled an action he had commenced in the Superior Court. There is no mention of an order excluding the doctor's report from evidence in that action. In Rousseau, the focus of the Court was on determining whether the doctor conducting the IME was engaged in "commercial activity", a requirement for the PIPED Act to apply, and whether the doctor was in possession of the personal information of Mr. Rousseau.

35 In Ferenczy v. MCI Medical Clinics, the Ontario Superior Court directly addressed the question of whether a potential breach of the PIPED Act should result in the exclusion of evidence obtained as a result of the breach. In that case, the plaintiff in an action for damages for the alleged negligence of a doctor sought an order excluding surveillance evidence on the grounds that it was personal information, collected or recorded in violation of the PIPED Act. The Court refused to exclude the evidence, giving the following reasons:

At the outset I wish to point out that the Act does not contain a provision which prohibits the admissibility into evidence of personal information collected or recorded in contravention of the Act. Rather the Act provides that an individual or the Privacy Commissioner may bring a complaint which results in an investigation and report under the Act. Thereafter, certain steps described in the legislation may be taken in the Federal Court. Consequently, if the collection of surveillance evidence in this case is said to be a violation of the Act a complaint may be filed pursuant to the Act to commence that process. However, that has no direct impact on the issue of the admissibility of evidence in this trial.

The evidence at issue here is relevant, in my view, and the probative value of the evidence exceeds its prejudicial effect. By prejudicial effect, I mean the danger that the evidence will be misused. As stated, I have concluded that a proper limiting instruction is adequate in this case to ensure that the evidence is used for the limited purpose for which I propose to admit it.

This is not a case involving state action and consequently no consideration arises as to the applicability of the Canadian Charter of Rights and Freedoms or the exclusion of evidence pursuant to the provisions of the Charter.

Prima facie relevant evidence is admissible, subject to a discretion to exclude where the probative value is outweighed by its prejudicial effect. This is the test in both criminal and civil cases: R. v. Morris, [1983] 2 S.C.R. 190, 1 D.L.R. (4th) 385, 48 N.R. 341, 7 C.C.C. (3d) 97; and see Sopinka, Lederman and Bryant, The Law of Evidence in Canada, 2nd ed. (Toronto: Butterworths, 1999) at pp. 23-38.

There is also a discretion in a trial judge to exclude evidence that would render a trial unfair. In R. v. Harrer, [1995] 3 S.C.R. 562, 128 D.L.R. (4th) 98, Justice La Forest concluded that this historical concern with trial fairness has now been enshrined in s. 11(d) of the Charter. As I have indicated the Charter is not at issue in this case. However, that does not mean that the common law discretion to exclude evidence, to which Justice La Forest was referring as the underpinning of s. 11(d) of the Charter, does not continue to operate in a non-Charter context.

I conclude that the admission of the evidence here in question will not render the trial unfair. The video will be shown to the plaintiff and the jury. The jury will hear any explanation offered by the plaintiff concerning the contents of the video and will determine to what extent, if at all, the surveillance evidence assists them in assessing the complainant's credibility. The plaintiff has sued Dr. Weinstein and made a claim in her pleadings and in her evidence that her left hand has been disabled. The surveillance was undertaken in a public place and relates directly to the alleged disability. The introduction of such evidence has the potential to operate unfavourably to the plaintiff, but not to render the trial unfair.

36 I adopt the above reasons and approach, the key elements of which are:

  • The remedy that the applicant seeks is not provided in the PIPED Act and the provisions of the Act have no direct bearing on the admissibility of evidence;

  • Relevant evidence is prima facie admissible, subject to a discretion to exclude where the probative value is outweighed by its prejudicial effect;

  • Although the Charter has no direct application, it informs the discretion to exclude evidence on the grounds that it would render the trial unfair.

37 It is not disputed that the reports at issue in this motion are relevant. I have found that Mr. Borowski was not reasonably entitled to privacy regarding the information used to prepare the reports. I find that the admission of the reports will not render the arbitration hearing unfair. Relevant evidence will always have the potential to influence an unfavourable result, but that does not render the hearing unfair. I see no merit in Mr. Borowski's submission that allowing insurers to tender reports based on paper reviews would give them a licence to bludgeon insured persons into submission with numerous reports, because of the disparity in resources. That submission is undercut by the fact that the assessment of expert evidence is not influenced by the number of experts offering the opinion and opinions based on paper reviews are often discounted because the person conducting a paper review did not interview and assess the subject in person. Mr. Borowski's position is also undercut by his own submission that the subject reports are of little probative value.

38 As the Court noted in Ferenczy, the above findings are sufficient to dispose of the issue of admissibility. However, the Court went on to find that there was no breach of the PIPED Act in these circumstances. The Court gave extensive reasons for that conclusion. The following excerpt is relevant to the circumstances of this case:

One way to avoid this result, and I conclude it is the correct interpretation of the Act, is to apply the principles of agency. On this analysis it is the defendant in the civil case who is the person collecting the information for his personal use to defend against the allegations brought by the plaintiff. Those whom he employs, or who are employed on his behalf, are merely his agents. On this analysis s. 4(2)(b) of the Act governs. That section reads as follows:

4(2) This Part does not apply to

. . .

(b) any individual in respect of personal information that the individual collects, uses or discloses for personal or domestic purposes and does not collect, use or disclose for any other purpose.

The defendant through his representatives was employing and paying an investigator, to collect information for him. It is the defendant's purpose and intended use of the information that one should have regard to in determining the applicability of the Act. On the basis of this analysis I conclude that the defendant is not collecting or recording personal information in the course of commercial activity. He, through his agents, was collecting information to defend himself against the lawsuit brought by the plaintiff. This is a personal purpose in the context of the civil action brought against him by the plaintiff. In my view, this conclusion is consistent with the overall purpose of the Act which is aimed primarily at information collected as a part of commerce. Section 3 of the Act reads as follows:


3. The purpose of this Part is to establish, in an era in which technology increasingly facilitates the circulation and exchange of information, rules to govern the collection, use and disclosure of personal information in a manner that recognizes the right of privacy of individuals with respect to their personal information and the need of organizations to collect, use or disclose personal information for purposes that a reasonable person would consider appropriate in the circumstances.

Closely related to this reasoning is my further conclusion, that in the circumstances here (where the recording was in a public place), the plaintiff has given implied consent to the defendant to collect, record and use her personal information insofar as it is related to defending himself against her lawsuit. A plaintiff must know that by commencing action against a defendant, rights and obligations will be accorded to the parties to both prosecute and defend. The complainant has effectively, by commencing this action and through her pleadings, put the degree of injury to her hand and its effect on her life into issue. One who takes such a step surely cannot be heard to say that they do not consent to the gathering of information as to the nature and extent of their injury or the veracity of their claim by the person they have chosen to sue. Consent is not a defined term under the Act, and there is no indication in the Act that consent cannot be implied.

39 I endorse and adopt the above approach. I find that Aviva retained Brigham & Associates as its agents, for the personal purpose of responding to Mr. Borowski's application, triggering the exemption in section 4(2)(b) of the Act. Neither Aviva nor its agent collected or distributed personal information that Mr. Borowski had not already disclosed. I find that, in commencing an application in which his medical condition was in issue, Mr. Borowski implicitly consented to the acquisition by Aviva of expert medical opinions, based on the personal information he was required to disclose.

40 I appreciate that the Court in Rousseau concluded that the doctor conducting the IME was engaged in "commercial activity", triggering the application of the Act, while the Court in Ferenczy found that the persons conducting the surveillance were not engaged in "commercial activity". I am bound by neither decision and I prefer the Ferenczy approach. As noted above, the issue in Rousseau was gaining access to personal information collected. That was not the issue in Ferenczy and it is not the issue here. Also as noted above, even had I found a breach of the Act, I would not exercise my discretion to exclude the reports.

41 The above reasons also dispose of Mr. Borowski's submission that the reports were obtained in breach of Aviva's Privacy Policy. The Privacy Policy largely adopts the provisions of the PIPED Act. The policy specifically contemplates disclosure of personal information to agents and adjusters. As noted above, based on the principles of agency, disclosure to an agent is not disclosure to a third party. The policy also specifically provides that consent to disclose is assumed for the purpose of evaluating claims. I find that the purpose of obtaining the subject reports was to assist in the evaluation of Mr. Borowski's claim and that Aviva did not agree, through its privacy policy, that it would not use personal information collected from Mr. Borowski for that purpose.

Probative Value vs. Prejudice

42 Mr. Borowski submits that the reports should be excluded because the authors usurp the role of the Arbitrator by offering their opinion on the proper application of the AMA Guides. Mr. Borowski also submits that the reports should be excluded because they are of little probative value since the opinions were formed without examining him and are based on an assessment of his credibility. He relies on the decision in Sharma and Allstate Insurance Company of Canada in which the Arbitrator refused to exercise his discretion to admit reports prepared by Brigham & Associates which Allstate had served late. In arriving at that decision, the Arbitrator commented unfavourably on the admissibility of opinions offered on how the AMA Guides should be applied. The Arbitrator concluded that the reports were "potentially inappropriate".

43 The issue in Sharma was whether extraordinary circumstances existed that would warrant the exercise of discretion to allow the filing of reports that were not properly served. Here, the reports have been served well in advance of the hearing. Although the opinions that Brigham & Associates offer on the interpretation of the AMA Guides are not properly the subject of expert evidence, the fact that those opinions are offered does not render the entire reports inadmissible. The expression of these opinions goes to the weight to be given to the medical opinions expressed, not their admissibility. The extent to which the medical conclusions are based on incorrect interpretation of the applicable law is a factor to be taken into account in assigning weight. An expert opinion would not be excluded merely because the expert expressed and applied a correct interpretation of the relevant legislation in arriving at an opinion within his or her expertise.

44 Similarly, the fact that Brigham & Associates did not assess Mr. Borowski in person and might have made assumptions about his credibility are questions of weight, not admissibility. The issue of weight cannot be determined in a vacuum. It must be assessed in light of all of the evidence. It is not possible to determine at this stage of the proceedings whether the assessors would have been in a better position to form an opinion, had they assessed Mr. Borowski in person. It is also not possible to determine whether any assumptions on credibility will accord with my conclusions at the end of the hearing.


45 For all of the above reasons, I find that the reports Aviva obtained from Brigham & Associates are admissible at the Arbitration hearing.


46 I reserve my decision on the expenses of the motion until the Arbitration hearing has been completed. I remain seized of the issue, should the parties resolve all other issues without a hearing, but are unable to resolve the issue of expenses of this motion.

J. Rogers Member

Thursday, October 16, 2008

The British Government plans to step in to the abyss with massive telecom database

The Independent is reporting that the British government is planning to announce a 1 BILLION POUND project that would involve the creation of a database to log every e-mail, telephone call and website click and retain the information for one year.

The project seems to be universally panned: the independent reviewer of UK anti-terrorism laws says "as a raw idea it is awful". The Information Commissioner calls it a "step too far".

If anyone had asked me (which they didn't, but I have constitutional rights here in Canada and get to say what I want), I would have said the idea is not surprising given the way things are going in England, but it is a clear step into the abyss of giving up any sense of private life in the country. See: Exclusive: Storm over Big Brother database - Home News, UK - The Independent. Big thanks to DP thinker: Proposed Database for pointing to the story.

Wednesday, October 15, 2008

Web 2.0 and online evidence

Chris Pierre of the Evince Blog and I recently had an interesting discussion about privacy and investigations that garner evidence from the internet. You can check it out here: The Evince Blog » Blog Archive » Picture and Video Evidence Found on the Web.

Monday, October 13, 2008

British Columbia bridge implements plate-based tolling

The Golen Ears Bridge in British Columbia is the first toll highway/bridge in Western Canada to follow the lead of Toronto's 407 ETR to implement electronic tolling using plate identification.

Spokespeople are attempting to soothe privacy fears, but I'm not sure it goes far enough:

Vehicles crossing Golden Ears Bridge will be tracked, TransLink says


But TransLink spokesman Ken Hardie said people shouldn't worry about their privacy being invaded.

He said billing agents who send toll bills by mail will be the only ones who usually have access to who crosses the bridge.

Police conducting criminal investigations will also have access, he said, just as they are able to access digital video recorded at SkyTrain stations.

Private individuals will be out of luck.

"If a jealous husband comes along and says, 'I want to know if my wife went across the bridge at a certain time', he won't be able to. That information is protected," he said.

Hardie said TransLink conducted a privacy impact assessment on Golden Ears bridge tolling, and had it approved by the Freedom of Information and Privacy office in Victoria.

"We've taken all the steps to satisfy them [privacy officials] that the records will be kept and managed in an appropriate way," he said.

"The key issues are what kind of record is being created, how long do you keep it, how do you store it and who has access to it," said Hardie.

If you ask me, police shouldn't get any of the information unless they show a warrant and spouses should know that an ordinary civil subpoena will probably pry that info loose from TransLink without too much hassle.

Saturday, October 11, 2008

Take Pittsburgh off Google Street View. Think of the children!

This blog is familiar with previous privacy issues raised by Google's street view (see: posts tagged "google street view"), but this seems a little over the top. A group is calling for the removal of Pittsburgh from Google street view because predators could use it to locate schools, playgrounds and other places where children might congregate. Hmm. I guess there's no other way of getting that information.

See: Children's safety group wants city off of Google's Street View

TSA Wants to Screen Passengers of Private Jets

I don't often get to flit around on corporate jets (ok, never), but this still caught my eye. The Transportation Security Agency has issued proposal for the screening of pilots, crews and passengers of private aircraft. Critics say it's a waste of money and an invasion of privacy. The closest I've come to this is a handful of flights on a client's helicopter, two flights on HeliJet airways and a charter flight to the US and I have to say it was very, very nice to not have to go through the hassle of pre-boarding screening. See: TSA wants to Screen Passengers of Private Jets - Gadling travel blog news, stories, deals, and tips. Go there.

Friday, October 10, 2008

Missing hard-drive in the UK contains info on 100K military personnel

The Daily Express is reporting that a contractor has misplaced a portable hard drive containing the personal information on over 100,000 military personnel. See: MPS 'FURIOUS' AS MOD DATA MISSING.

Over-the-top (or under-the-foliage) surveillance leads to backlash in the UK

The ridiculous degree of surveillance in the UK, supported by the Regulation of Investigatory Powers Act, is finally leading to a significant backlash as surveillance powers are being used to catch people who don't scoop their poop. Thanks to Rob Hyndman for the link.

Orwellian U.K. Angers People With Tree Cameras, Snooping Kids

By Caroline Alexander and Howard Mustoe

Oct. 10 (Bloomberg) -- Hidden in foliage next to a path in the southeast England seaside town of Hastings are digital cameras. Their target: litterbugs and dog walkers.

The electronic eyes feed images to a monitoring unit, where they're scanned and stored as evidence to prosecute people who discard garbage or fail to clean up after pets, a spokeswoman for the town council said.

``It's becoming a bit Big Brother-like,'' said Sandra Roberts, 50, a Hastings kiosk manager, invoking George Orwell's 1949 book ``Nineteen Eighty-Four,'' about a Britain where authorities pry into all aspects of citizens' lives.

Local authorities are adopting phone-record logging, e-mail taps and camera surveillance to police such offenses as welfare fraud, unlawful dumping of waste and sick-day fakery. Telecommunications companies are about to join the list of crime monitors. Already, 4.5 million closed-circuit cameras watch public places across Britain, or about 1 camera for every 15 people, the highest ratio in the world.

``There's too much of it now, all this spying,'' said Ivor Quittention, 80, a retired owner of three hardware stores who lives in Hastings. The town's spokeswoman, who declined to be identified, said spying is the most effective way of dealing with something residents complain about most.

The Regulation of Investigatory Powers Act, dubbed ``the snoopers charter'' by London-based civil-rights group Liberty, was passed by the ruling Labour Party in 2000 to legislate methods of surveillance and information gathering. The purpose of the law, known also as Ripa, was to help prevent crime, including terrorism, according to the Home Office.

`Too Much Power'

Initially, only security and intelligence services could invoke the Act's provisions. In 2003, Parliament extended powers to the 474 local councils in England, Scotland and Wales, as well as to 318 other state bodies, including 11 Royal Parks, the Post Office and Chief Inspector of Schools.

Since then, local authorities have been expanding their use of the provisions to dozens of lesser offenses.

The law has loopholes and councils like Hastings aren't doing anything wrong when they invoke it for minor crimes, according to Gus Hosein, a professor from the London School of Economics specializing in technology and privacy.

``Ripa just gives too much power to any Tom, Dick or Harry related to government,'' he said.

The latest proposed expansion of the Act requires telecommunications providers to store the text of all e-mails and details of all phone calls transmitted over their lines.

The government is seeking the views of the public on the proposal until Oct. 31. The bill will then go to Parliament for consideration.


Of the 163 U.K. councils that replied to calls and Freedom of Information requests from Bloomberg, 95 percent said they use Ripa. Nine said they don't, including Barnet, Basingstoke and Deane, Broadland, Halton, Harrogate, Shepway, West Devon, Slough and the Shetlands, a group of islands off Scotland where sheep outnumber people. Three declined to provide details without payment of an administrative fee.

East Hampshire, in south England, applied the law to catch vandals defacing tombstones. Derby, in northern England, invoked it to send children with recording gear into shops to see if they'd unlawfully be sold cigarettes and alcohol.

``It's unreal,'' said Dean Price, 24, a graphic designer in London. ``We've been sleep-walking into this. Everyone talks about Orwell and 1984 but no one ever does anything about it.''

A spokesman for the Home Office, which oversees Ripa, said the extension is vital to intelligence gathering and will help investigators identify suspects, track them and examine their contacts. He declined to be identified, in line with policy.

Petty Offenses

The Association of Local Government, which represents councils, said through a statement by outgoing Chairman Simon Milton that the ``crime-busting powers'' are an essential tool in gathering evidence needed to stop criminal activity.

At the same time, Milton said he wrote to all councils in June asking them not to invoke the law for petty offenses.

``It's ironic that a nation that was once a bastion of privacy, one in which `an Englishman's home is his castle' and that did away with National ID Cards in 1952, is now one of the most surveilled in the world,'' said Toby Stevens, founder of London's Enterprise Privacy Group.

The opposition Conservative Party is against Ripa in its current form and will amend it if it wins the next election, due by 2010, home affairs spokesman Dominic Grieve said.

Mark Jewell, a councilman for the U.K.'s third party, the Liberal Democrats, said more checks and balances are needed to ensure Ripa isn't abused. ``At the moment, you don't need to have done anything wrong to get snooped on,'' he said. No other European Union government has similar regulations.

`Hugely Disproportionate'

Among councils which responded to Bloomberg's questions, those in northern England, Wales and Scotland used the law more than those in the south. Durham, in northeast England, was the biggest user, invoking the provisions 144 times in the past year, as authorities cracked down on offenses including fraud.

In April, council workers spent two weeks tailing a couple in Poole, southeast England, they wrongly suspected were planning to send their daughter to a school outside their designated area. Tim Joyce and Jenny Paton called the intrusion into their lives ``hugely disproportionate.''

In August, Paul Griffiths was taken to court and fined 1,000 pounds for allowing his dog to foul grass outside his home in Bristol. Griffiths said he's innocent and his pet had only been urinating when she was spotted on camera.

Brian Clements, a 79-year-old retired teacher from Clacton- on-Sea, south England, said the measures are ``like using a sledge hammer to crack a nut.''

``Wouldn't the Gestapo have loved all those little cameras,'' he said.

To contact the reporter on this story: Caroline Alexander in London at

Last Updated: October 9, 2008 19:01 EDT

Thursday, October 09, 2008

Inside the surveillance apparatus

ABC News is running an online piece about the National Security Agency's surveillance programs, particular focusing on the interception of calls of Americans traveling or working in the middle east. See: ABC News: Exclusive: Inside Account of U.S. Eavesdropping on Americans.

Senators introduce bill to curb border crossing laptop searches

Two senators have introduced a bill to curb controversial laptop searches and seizures, limiting them to when there is a reasonable suspicion of illegal activity:

Techworld - Privacy groups praise bill curbing warrantless laptop searches

Feingold's bill spells out standards for search and seizures of electronic equipment belonging to US travelers at airports and other borders. The biggest condition is that such searches may be initiated only if the customs agent has "reasonable suspicion" that the traveler is carrying contraband or items otherwise prohibited in the country, or because the traveler is prohibited from entering the US. The equipment may be seized only if the DHS secretary, or a relevant federal or state law enforcement agency, obtains a probable-cause warrant on the belief that the equipment contains information that either violates a law, provides evidence of illegal activity or is foreign intelligence material.

Calculating the cost of reading online privacy policies

First the bad news: reading online privacy policies would cost $365 billion a year in lost productivitiy and leisure.

Now the good news: it doesn't matter because nobody reads them.


A recent study by researchers at Carnegie Mellon University estimated that if each web-surfer read the full privacy policy of each website they visit once a year, it would take far too much time. Gotta make them shorter, sweeter and easier to understand.

See: Study: Reading online privacy policies could cost $365 billion a year.

Tuesday, October 07, 2008

Trend to privacy seen as hurting research

An article in the September 24, 2008 National Post cites a new journal article that concludes that privacy laws are hampering important health research. I haven't read the journal article yet, but plan to. While this argument is not new, I don't agree with the conclusions. I have served on Research Ethics Boards and on a special privacy committees of an REB and I haven't seen that happen.

One researcher is quoted as saying that health research should be exempted from privacy laws, which is, in my view, a very bad idea. Perhaps some tweaking is called for, but a blanket exemption would be a very bad idea and may lead to a backlash against research using identifiable personal information.

Trend to privacy seen as hurting research

Many scientists deprived access to patient data

Tom Blackwell , National Post

Published: Wednesday, September 24, 2008

As Canadians place more and more emphasis on safeguarding personal privacy, the trend is taking an inadvertent toll on medical research, often impeding access to intimate but crucial health information, scientists are warning.

Privacy laws not only make public-health studies more time-consuming and costly, they can also significantly skew research results, argue University of British Columbia epidemiologists in a recent journal article.

"I think it's something that everyone should consider because good research is basically how we make advances in public health," said Anne Harris, lead author of the paper. "We need to be able to trust the results we get."

The paper in the Canadian Journal of Public Health suggests that medical research be exempted in some way from privacy rules.

A leading Ontario scientist echoed the B. C. group's concerns: "A lot of the advances we have had in the past might not happen because of privacy legislation and the way it's interpreted," said Dr. Jack Tu, a cardiac health researcher with a University of Toronto-affiliated institute.