The BBC is asking "how secure are India's call centres?", after the widely-reported story that a British journalist was able to buy personal information from a call centre employee:
BBC NEWS | South Asia | How secure are India's call centres?:
The worker could also face prosecution for theft, cheating and criminal breach of laws under the country's archaic penal code.
There is now talk of a comprehensive employee data base
The offender can even be sued for damages up to $225,000 to be paid to people affected by the leakage of information. But experts say that India's information technology laws are largely skewed towards checking e-commerce fraud, and do not give adequate attention to data protection.
'India needs a dedicated data protection law to check crimes as leakage of information from call centres,' says Pavan Duggal. "