Saturday, June 25, 2005

How secure are India's call centres?

The BBC is asking "how secure are India's call centres?", after the widely-reported story that a British journalist was able to buy personal information from a call centre employee:

BBC NEWS | South Asia | How secure are India's call centres?:


Tougher laws

The worker could also face prosecution for theft, cheating and criminal breach of laws under the country's archaic penal code.

There is now talk of a comprehensive employee data base

The offender can even be sued for damages up to $225,000 to be paid to people affected by the leakage of information. But experts say that India's information technology laws are largely skewed towards checking e-commerce fraud, and do not give adequate attention to data protection.

'India needs a dedicated data protection law to check crimes as leakage of information from call centres,' says Pavan Duggal. "

1 comment:


The following articles will give a clear picture of the existence of the Data Protection Law in India:

(1) The existence of the Data Protection laws in India-

(2) The need to satisfy the requirements of Constitution of India-

(3) The Privacy and Data rights of netizens-

(4) The need and manner of Data Protection-

It is surprising that despite the proven fact of "sufficient Data Protection Law" in India, we are facing the tremendous pressure of foreign countries.


Praveen Dalal
Arbitrator, Consultant and Advocate
Delhi High Court
Telephone No: 9899169611