Paul McNamara in Network World writes about how companies that sell phone records get the info. Apparently, many use the little info they collect to get a fuller profile on ChoicePoint or Lexis. With all that info, they can fool customer service reps into believing they are dealing with the actual customer. Some use corrupt phone company employees, some of whom advertise their availability on websites frequented by the record brokers. Check it out: How phone records are stolen
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