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Saturday, October 18, 2008

Further consideration of admissibility of evidence obtained in violation of PIPEDA

An Ontario arbitrator for the Financial Services Commission of Ontario has recently had an opportunity to consider whether a breach of PIPEDA in the collection or handling of intended evidence in a hearing will result in it not being admissible in the hearing. Arbitrator Rogers concluded, following Ferenczy v MCI Medical Clinics (see Canadian Privacy Law Blog: Admissibility of video surveillance evidence), that it does not. See Para 35, below.

Since the case isn't on CANLii yet, here's the full text:

Borowski v. Aviva Canada Inc.

Financial Services Commission of Ontario (Arbitration Decision)

J. Rogers Member

Heard: July 29, 2008 Judgment: September 12, 2008 Docket: FSCO A07-002593 J. Rogers Member:

Issues:

1 The Applicant moves for an order excluding the expert reports Aviva Canada Inc. ("Aviva") obtained from Brigham & Associates Inc. from the arbitration hearing and, in the alternative, an order requiring Aviva to fund replies to these reports.

2 The issues are:

1. Are the reports Aviva obtained from Brigham & Associates Inc. admissible at the arbitration hearing regarding Mr. Borowski's entitlement to a catastrophic designation?

2. If the reports are admissible, does Aviva have an obligation to fund replies to these reports under section 24 or 42 of the Schedule?

Result:

3

1. The reports Aviva obtained from Brigham & Associates Inc. are admissible at the arbitration hearing.

2. Aviva does not have an obligation to fund replies to these reports under section 24 or 42 of the Schedule.

Scope of Motion:

4 Mr. Borowski sought a ruling precluding Aviva from submitting that it is premature to decide whether to exclude the subject reports on the grounds that they are of little probative value. Mr. Borowski argued that Aviva was estopped from taking this position because Aviva agreed that admissibility of the reports would be determined in advance of the hearing.

5 Aviva submitted that its objection was properly made because, when it agreed that the issue would be determined by way of a pre-hearing motion, the only position that Mr. Borowski had taken was that the reports should be excluded since they were obtained in breach of section 42 of the Schedule.

6 I ruled that Aviva's agreement was not a concession that every argument that Mr. Borowski chose to raise on admissibility of the reports was properly the subject of this motion. I also informed the parties that the issue was largely moot, because Aviva's concern that a pre-hearing determination of probative value would usurp the role of the hearing Arbitrator was resolved by the fact that I will be presiding at the hearing as well as the motion.

Facts:

7 The facts are not in dispute. Mr. Borowski was injured in a motor vehicle accident on October 24, 2001. He applied for and received statutory accident benefits from Aviva, payable under the Schedule. The parties disagree on his entitlement to certain further benefits and on whether Mr. Borowski sustained a catastrophic impairment as a result of the accident.

8 In January 2007 Mr. Borowski submitted an Application for Determination of Catastrophic Impairment, supported by a report authored by Dr. Ronald Kaplan. Pursuant to section 42 of the Schedule, Aviva gave Mr. Borowski notice in March 2007 that it required him to attend medical examinations regarding this issue. Mr. Borowski attended the examinations deemed necessary by the three-person medical team Aviva chose. The team delivered its reports in August 2007 and, based on these reports, Aviva determined that Mr. Borowski did not sustain a catastrophic impairment as a result of the accident. Mr. Borowski obtained rebuttal reports, authored by a three-person team of his choice, pursuant to section 42.1 of the Schedule.

9 Mr. Borowski applied for mediation and, after mediation failed to resolve the dispute, he applied for arbitration. A pre-hearing was held on April 29, 2008. Aviva served Mr. Borowski with the three reports at issue in this motion on May 4, 2008. They were authored by three doctors from the United States who conduct business under the name of Brigham & Associates. Counsel for Aviva retained Brigham & Associates to conduct a "paper review" of the material in Aviva's possession and give their opinion on whether Mr. Borowski had sustained a catastrophic impairment. Aviva provided Brigham & Associates with copies of Mr. Borowski's medical records it had received and copies of the reports of its doctors and Mr. Borowski's doctors. Aviva did not seek Mr. Borowski's consent. Brigham & Associates concluded that Mr. Borowski did not sustain a catastrophic impairment as a result of the accident.

Parties' Positions:

10 Mr. Borowski's position is that the reports from Brigham & Associates should be excluded because his contract with Aviva and the Schedule provide a complete code of Aviva's rights of access to his medical records and its use of those records. He argues that, since neither his contract nor the Schedule specifically provides that Aviva may disclose his medical records except in the context of an examination under section 42 of the Schedule, Aviva is precluded from disclosing those records, except for the purpose of a section 42 examination. Aviva therefore obtained the reports from Brigham & Associates by breaching his right to privacy.

11 Mr. Borowski further submits that the reports should be excluded because Aviva breached the provisions of the Personal Information Protection and Electronic Documents Act, 2000 (the PIPED Act) and its own Privacy Policy by sending his medical records to Brigham & Associates. He also submits that the reports should be excluded because the authors usurp the function of the Arbitrator by offering their opinion on the interpretation of the relevant legislation, criticizing the judicial approach to the legislation and impugning Mr. Borowski's credibility. Finally, Mr. Borowski submits that the reports should be excluded because they are of little probative value.

12 Aviva submits that, although its contract with Mr. Borowski and the Schedule provide a complete code of the parties' substantive rights, neither addresses the scope of procedural rights in the context of adversarial proceedings. It concedes that the subject reports were not obtained pursuant to section 42 of the Schedule, but argues that it is permitted to obtain them, unless specifically prohibited by statute or legal principle. Its position is that, because Mr. Borowski's medical condition is at issue in the arbitration, there is a diminished expectation of privacy regarding his relevant medical records. It therefore did not breach his right to privacy in providing his records to Brigham & Associates. It argues that, even if it did breach Mr. Borowski's rights in obtaining the reports, the breach was minor and the jurisprudence does not support exclusion of the reports in those circumstances.

13 Aviva denies that it breached the PIPED Act or its Privacy Policy and submits that, although the Brigham & Associates' venture into statutory interpretation might mean that some sections of the reports would be excluded or given no weight, that does not lead to exclusion of the reports in their entirety.

Complete Code of Rights:

14 As noted above, Mr. Borowski's position is that his contract with Aviva and the Schedule circumscribe the information he is required to provide to Aviva, the purposes for which Aviva may use the information and the persons to whom Aviva may disclose it. He argued that he only provided Aviva with his medical records because he was required to do so for the purpose of the examination permitted by section 42 of the Schedule, therefore Aviva was only permitted to use them for that purpose.

15 Section 33(1.1) of the Schedule imposes a general obligation on insured persons to provide insurers with "[A]ny information reasonably required to assist the insurer in determining the person's entitlement to a benefit." In addition, Rule 32 of the Dispute Resolution Practice Code (the "Code") imposes the requirement for "prompt and complete exchange of documents that are reasonably necessary to determine the issues being arbitrated". It is therefore not accurate to say that Mr. Borowski disclosed his medical records only because Aviva had the right to have him examined pursuant to section 42. Mr. Borowski was required to provide that information in any event. Neither the Schedule nor the Code prescribes limits on the insurer's use of the information it receives.

16 Section 42 of the Schedule does not address information to be provided to an insurer. Section 42(10)(a) addresses information to be provided to "the person or persons conducting the examination" where an insured person is required to attend an examination under section 42. Section 42(10)(a) places an obligation on both the insured person and the insurer to "provide to the person or persons conducting the examination all reasonably available information and documents that are relevant or necessary for the review of the insured person's medical condition". That means that the insurer is required to provide to the person conducting the examination any relevant information it has received from the insured person and any other relevant information in its possession. The insured person also has a similar obligation to provide information directly to the person conducting the examination.

17 The thrust of section 42(10)(a) is to ensure that examinations of insured persons are conducted with all relevant knowledge. In providing for the insured person to provide information directly to the person conducting the examination, it safeguards the interest of an insured person in having the examination conducted on the basis of a complete record. It regulates neither the information to which insurers are entitled, nor the uses that insurers may make of the information they acquire.

18 Section 42(10)(a) certainly allows insurers to provide information to persons conducting examinations on their behalf. However, that does not mean that this is the only permitted use. To accept Mr. Borowski's position would mean that Aviva would be precluded from filing his medical records as evidence in the very proceeding in which he was required to disclose them, because there is no provision that specifically permits Aviva to do so.

19 Mr. Borowski relies on the decision of the Court of Appeal in Haldenby v. Dominion of Canada General Insurance Co. in support of his position that the Schedule contains a complete code of the rights of the parties. In that case the Court held that the insured person had no right to reapply for further income replacement benefits, after the insurer had terminated those benefits, because there was no provision in the Insurance Act or the Schedule to allow it. The Court noted that the suggested approach would "extend a claimant's entitlement to benefits for an indeterminate period of time" and that it was contrary to the scheme of the Schedule. The Court did not rule that the Schedule is a complete code of all procedural and substantive rights of the parties. I accept Aviva's submission that this decision reaffirms the trite maxim that the substantive rights of the parties must be found in the Insurance Act or the Schedule.

20 If one were required to look to the Schedule for every step in the dispute resolution process, it would grind to a screeching halt. For instance, although Mr. Borowski concedes that Aviva had the right to share his medical information with its counsel, the Schedule does not confer that right. Similarly, the Schedule does not contemplate the standard practice of retaining accountants and providing them with the insured person's financial records, where the quantum of entitlement to income replacement benefits is at issue. The Schedule does not contemplate that insurers would retain experts in accident reconstruction, often providing them with the medical records of the insured person, where there is a dispute about whether an accident occurred. The Schedule does not permit the common practice of applicants who obtain expert opinions by non-treating doctors, for the sole purpose of presenting them as evidence in the arbitration.

21 The admissibility of evidence at an arbitration hearing is addressed in Rule 39.3 of the Code and section 15 of the Statutory Powers Procedure Act. The only limits on the admissibility of relevant evidence found in those provisions are:

  • Evidence that would not be admissible in a court by reason of any privilege under the law of evidence;

  • Evidence that is not admissible under the Insurance Act; or

  • Evidence that is not admissible under any other statute.

22 None of those restrictions applies here.

23 Aviva is by no means the first Insurer to have obtained an opinion based on a paper review. Arbitrators have commented on the practice in several decisions. The practice has never been censured. In Hart and Allstate Insurance Company of Canada, the Arbitrator made the following comment in refusing to find that proposed section 42 examinations were reasonable and necessary:

I have no evidence as to how examinations today will shed greater light on Mrs. Hart's physical or emotional condition four years ago (regarding the partial inability test) or six years ago (regarding causation) than a paper review by experts of Allstate's choice (given the extensive document production over and above the prior DAC assessments), which has been and continues to be an option at the Insurer's disposal.

24 In Rushlow and ING Insurance Company of Canada, the Arbitrator made the following comment in similar circumstances:

If ING desires further input of a neurophysical nature, there is nothing to prevent it from obtaining a "paper" opinion based on the documents and reports...

25 The theme was revisited in Wilson and Aviva Canada Inc. In that decision, the Arbitrator noted as follows:

While the law and the jurisprudence are clear that section 42 of the Schedule gives the insurers a right to override such normal privacy concerns, provided that the legal pre-conditions for the examination are met in this matter, I have found that those pre-conditions were not met.

While it may well have been reasonable to perform an unintrusive paper review of Ms. Wilson's condition, based on the extensive material potentially available to the Insurer, this is not what was proposed.

26 Although the issue of whether an insurer breaches the Schedule or the privacy interests of the Insured person in conducting a "paper review" was not raised in the above cases, the endorsement of the practice in these decisions suggests that a breach is not gross, plain and obvious, as Mr. Borowski submitted. The decisions recognize that a paper review is a relatively unintrusive means of obtaining evidence for a hearing.

27 The principle that a party to an adversarial proceeding is entitled to a diminished expectation of privacy concerning personal information relevant to the dispute is well established. Because Mr. Borowski was required to disclose his medical records to Aviva, the narrow question is whether it was reasonable to expect that Aviva was precluded from disclosing the information it received to its agents. Mr. Borowski concedes that Aviva had the right to disclose the information to counsel. I see no substantive difference between disclosure to counsel and Aviva's disclosure to medical experts for the purpose of obtaining an opinion on the issue in dispute. Aviva's recruitment of professional expertise is at the heart of both relationships.

28 I find that Aviva did not breach the provisions of the Schedule or violate Mr. Borowski's reasonable expectation of privacy in obtaining the reports from Brigham & Associates. This ruling does not mean that there would be no limits on what Aviva can do with the personal information it receives from Mr. Borowski, as he submitted. Aviva has simply provided information to its agent for a purpose related to an ongoing dispute. It is not necessary to speculate on what the limits might be, for the purpose of this decision.

29 Because the right to obtain the subject reports is not based on section 42 of the Schedule, I find that Aviva was not required to comply with the notice provisions of section 42, as Mr. Borowski submitted. For the same reason, Aviva is not required to fund rebuttal reports pursuant to section 42 of the Schedule.

Violation of the Piped Act or Privacy Policy:

30 The PIPED Act regulates the collection, use and distribution of personal information collected in the course of commercial activity.

31 Mr. Borowski relies on the decision of the Federal Court of Appeal in Rousseau v. Canada (Privacy Commissioner) in support of his position that his medical records were provided to Brigham & Associates, in breach of the provisions of the PIPED Act. The applicant in that case was receiving long-term disability benefits from an insurer. Pursuant to its right under the insurance policy, the insurer required the applicant to attend an independent medical examination (IME). The insurer terminated benefits on the basis of the report. The applicant sought production of the complete file of the doctor who had performed the examination. The doctor refused to disclose his handwritten notes. The issue on appeal was whether the handwritten notes of a doctor performing an IME in Ontario, at the request of an insurer, are personal information under the PIPED Act. The Court had to determine that issue in the applicant's favour in order to grant the only remedy sought under the PIPED Act: the right of the applicant to access to the information.

32 At the appeal, the applicant limited his request to the doctor's notes on the answers he gave to questions asked and the doctor's observations of the applicant's behaviour. The Court ruled that the doctor's notes contained the applicant's personal information to which he has a right of access and remitted that matter to the Privacy Commissioner for a determination of which portions of the notes should be disclosed. The Court noted as follows:

In light of the Privacy Commissioner's recognition that there are in the notes information which is personal to Mr. Rousseau and information which is not, it may be said that in the end, Mr. Rousseau has a right of access to the information he gave to the doctor, and to the final opinion of the doctor in the form of the report to the insurer. In accordance with Principle 4.9.1 of Schedule 1 to the PIPED Act, this enables Mr. Rousseau to correct any mistakes in the information he gave the doctor or which the doctor noted, as well as any mistakes in the doctor's reasoned final opinion about his medical condition. But the process of getting to that final opinion from the initial personal information of Mr. Rousseau belongs to the doctor.

33 This excerpt highlights the fact that the issue in Rousseau was quite different from the issue in this motion. Mr. Rousseau was seeking access to his records, not the exclusion of evidence. The PIPED Act provides no such remedy. The Court was not asked to address the question of whether the insurer or the doctor conducting the IME breached the Act in the transfer of the medical records.

34 The Court noted that, before the matter was heard, Mr. Rousseau and the insurer had settled an action he had commenced in the Superior Court. There is no mention of an order excluding the doctor's report from evidence in that action. In Rousseau, the focus of the Court was on determining whether the doctor conducting the IME was engaged in "commercial activity", a requirement for the PIPED Act to apply, and whether the doctor was in possession of the personal information of Mr. Rousseau.

35 In Ferenczy v. MCI Medical Clinics, the Ontario Superior Court directly addressed the question of whether a potential breach of the PIPED Act should result in the exclusion of evidence obtained as a result of the breach. In that case, the plaintiff in an action for damages for the alleged negligence of a doctor sought an order excluding surveillance evidence on the grounds that it was personal information, collected or recorded in violation of the PIPED Act. The Court refused to exclude the evidence, giving the following reasons:

At the outset I wish to point out that the Act does not contain a provision which prohibits the admissibility into evidence of personal information collected or recorded in contravention of the Act. Rather the Act provides that an individual or the Privacy Commissioner may bring a complaint which results in an investigation and report under the Act. Thereafter, certain steps described in the legislation may be taken in the Federal Court. Consequently, if the collection of surveillance evidence in this case is said to be a violation of the Act a complaint may be filed pursuant to the Act to commence that process. However, that has no direct impact on the issue of the admissibility of evidence in this trial.

The evidence at issue here is relevant, in my view, and the probative value of the evidence exceeds its prejudicial effect. By prejudicial effect, I mean the danger that the evidence will be misused. As stated, I have concluded that a proper limiting instruction is adequate in this case to ensure that the evidence is used for the limited purpose for which I propose to admit it.

This is not a case involving state action and consequently no consideration arises as to the applicability of the Canadian Charter of Rights and Freedoms or the exclusion of evidence pursuant to the provisions of the Charter.

Prima facie relevant evidence is admissible, subject to a discretion to exclude where the probative value is outweighed by its prejudicial effect. This is the test in both criminal and civil cases: R. v. Morris, [1983] 2 S.C.R. 190, 1 D.L.R. (4th) 385, 48 N.R. 341, 7 C.C.C. (3d) 97; and see Sopinka, Lederman and Bryant, The Law of Evidence in Canada, 2nd ed. (Toronto: Butterworths, 1999) at pp. 23-38.

There is also a discretion in a trial judge to exclude evidence that would render a trial unfair. In R. v. Harrer, [1995] 3 S.C.R. 562, 128 D.L.R. (4th) 98, Justice La Forest concluded that this historical concern with trial fairness has now been enshrined in s. 11(d) of the Charter. As I have indicated the Charter is not at issue in this case. However, that does not mean that the common law discretion to exclude evidence, to which Justice La Forest was referring as the underpinning of s. 11(d) of the Charter, does not continue to operate in a non-Charter context.

I conclude that the admission of the evidence here in question will not render the trial unfair. The video will be shown to the plaintiff and the jury. The jury will hear any explanation offered by the plaintiff concerning the contents of the video and will determine to what extent, if at all, the surveillance evidence assists them in assessing the complainant's credibility. The plaintiff has sued Dr. Weinstein and made a claim in her pleadings and in her evidence that her left hand has been disabled. The surveillance was undertaken in a public place and relates directly to the alleged disability. The introduction of such evidence has the potential to operate unfavourably to the plaintiff, but not to render the trial unfair.

36 I adopt the above reasons and approach, the key elements of which are:

  • The remedy that the applicant seeks is not provided in the PIPED Act and the provisions of the Act have no direct bearing on the admissibility of evidence;

  • Relevant evidence is prima facie admissible, subject to a discretion to exclude where the probative value is outweighed by its prejudicial effect;

  • Although the Charter has no direct application, it informs the discretion to exclude evidence on the grounds that it would render the trial unfair.

37 It is not disputed that the reports at issue in this motion are relevant. I have found that Mr. Borowski was not reasonably entitled to privacy regarding the information used to prepare the reports. I find that the admission of the reports will not render the arbitration hearing unfair. Relevant evidence will always have the potential to influence an unfavourable result, but that does not render the hearing unfair. I see no merit in Mr. Borowski's submission that allowing insurers to tender reports based on paper reviews would give them a licence to bludgeon insured persons into submission with numerous reports, because of the disparity in resources. That submission is undercut by the fact that the assessment of expert evidence is not influenced by the number of experts offering the opinion and opinions based on paper reviews are often discounted because the person conducting a paper review did not interview and assess the subject in person. Mr. Borowski's position is also undercut by his own submission that the subject reports are of little probative value.

38 As the Court noted in Ferenczy, the above findings are sufficient to dispose of the issue of admissibility. However, the Court went on to find that there was no breach of the PIPED Act in these circumstances. The Court gave extensive reasons for that conclusion. The following excerpt is relevant to the circumstances of this case:

One way to avoid this result, and I conclude it is the correct interpretation of the Act, is to apply the principles of agency. On this analysis it is the defendant in the civil case who is the person collecting the information for his personal use to defend against the allegations brought by the plaintiff. Those whom he employs, or who are employed on his behalf, are merely his agents. On this analysis s. 4(2)(b) of the Act governs. That section reads as follows:

4(2) This Part does not apply to

. . .

(b) any individual in respect of personal information that the individual collects, uses or discloses for personal or domestic purposes and does not collect, use or disclose for any other purpose.

The defendant through his representatives was employing and paying an investigator, to collect information for him. It is the defendant's purpose and intended use of the information that one should have regard to in determining the applicability of the Act. On the basis of this analysis I conclude that the defendant is not collecting or recording personal information in the course of commercial activity. He, through his agents, was collecting information to defend himself against the lawsuit brought by the plaintiff. This is a personal purpose in the context of the civil action brought against him by the plaintiff. In my view, this conclusion is consistent with the overall purpose of the Act which is aimed primarily at information collected as a part of commerce. Section 3 of the Act reads as follows:

Purpose

3. The purpose of this Part is to establish, in an era in which technology increasingly facilitates the circulation and exchange of information, rules to govern the collection, use and disclosure of personal information in a manner that recognizes the right of privacy of individuals with respect to their personal information and the need of organizations to collect, use or disclose personal information for purposes that a reasonable person would consider appropriate in the circumstances.

Closely related to this reasoning is my further conclusion, that in the circumstances here (where the recording was in a public place), the plaintiff has given implied consent to the defendant to collect, record and use her personal information insofar as it is related to defending himself against her lawsuit. A plaintiff must know that by commencing action against a defendant, rights and obligations will be accorded to the parties to both prosecute and defend. The complainant has effectively, by commencing this action and through her pleadings, put the degree of injury to her hand and its effect on her life into issue. One who takes such a step surely cannot be heard to say that they do not consent to the gathering of information as to the nature and extent of their injury or the veracity of their claim by the person they have chosen to sue. Consent is not a defined term under the Act, and there is no indication in the Act that consent cannot be implied.

39 I endorse and adopt the above approach. I find that Aviva retained Brigham & Associates as its agents, for the personal purpose of responding to Mr. Borowski's application, triggering the exemption in section 4(2)(b) of the Act. Neither Aviva nor its agent collected or distributed personal information that Mr. Borowski had not already disclosed. I find that, in commencing an application in which his medical condition was in issue, Mr. Borowski implicitly consented to the acquisition by Aviva of expert medical opinions, based on the personal information he was required to disclose.

40 I appreciate that the Court in Rousseau concluded that the doctor conducting the IME was engaged in "commercial activity", triggering the application of the Act, while the Court in Ferenczy found that the persons conducting the surveillance were not engaged in "commercial activity". I am bound by neither decision and I prefer the Ferenczy approach. As noted above, the issue in Rousseau was gaining access to personal information collected. That was not the issue in Ferenczy and it is not the issue here. Also as noted above, even had I found a breach of the Act, I would not exercise my discretion to exclude the reports.

41 The above reasons also dispose of Mr. Borowski's submission that the reports were obtained in breach of Aviva's Privacy Policy. The Privacy Policy largely adopts the provisions of the PIPED Act. The policy specifically contemplates disclosure of personal information to agents and adjusters. As noted above, based on the principles of agency, disclosure to an agent is not disclosure to a third party. The policy also specifically provides that consent to disclose is assumed for the purpose of evaluating claims. I find that the purpose of obtaining the subject reports was to assist in the evaluation of Mr. Borowski's claim and that Aviva did not agree, through its privacy policy, that it would not use personal information collected from Mr. Borowski for that purpose.

Probative Value vs. Prejudice

42 Mr. Borowski submits that the reports should be excluded because the authors usurp the role of the Arbitrator by offering their opinion on the proper application of the AMA Guides. Mr. Borowski also submits that the reports should be excluded because they are of little probative value since the opinions were formed without examining him and are based on an assessment of his credibility. He relies on the decision in Sharma and Allstate Insurance Company of Canada in which the Arbitrator refused to exercise his discretion to admit reports prepared by Brigham & Associates which Allstate had served late. In arriving at that decision, the Arbitrator commented unfavourably on the admissibility of opinions offered on how the AMA Guides should be applied. The Arbitrator concluded that the reports were "potentially inappropriate".

43 The issue in Sharma was whether extraordinary circumstances existed that would warrant the exercise of discretion to allow the filing of reports that were not properly served. Here, the reports have been served well in advance of the hearing. Although the opinions that Brigham & Associates offer on the interpretation of the AMA Guides are not properly the subject of expert evidence, the fact that those opinions are offered does not render the entire reports inadmissible. The expression of these opinions goes to the weight to be given to the medical opinions expressed, not their admissibility. The extent to which the medical conclusions are based on incorrect interpretation of the applicable law is a factor to be taken into account in assigning weight. An expert opinion would not be excluded merely because the expert expressed and applied a correct interpretation of the relevant legislation in arriving at an opinion within his or her expertise.

44 Similarly, the fact that Brigham & Associates did not assess Mr. Borowski in person and might have made assumptions about his credibility are questions of weight, not admissibility. The issue of weight cannot be determined in a vacuum. It must be assessed in light of all of the evidence. It is not possible to determine at this stage of the proceedings whether the assessors would have been in a better position to form an opinion, had they assessed Mr. Borowski in person. It is also not possible to determine whether any assumptions on credibility will accord with my conclusions at the end of the hearing.

Conclusion:

45 For all of the above reasons, I find that the reports Aviva obtained from Brigham & Associates are admissible at the Arbitration hearing.

Expenses:

46 I reserve my decision on the expenses of the motion until the Arbitration hearing has been completed. I remain seized of the issue, should the parties resolve all other issues without a hearing, but are unable to resolve the issue of expenses of this motion.

J. Rogers Member

Friday, July 09, 2010

Important Federal Court decision on "commercial activities" under PIPEDA

Today, the Federal Court of Canada released an important decision on the parameters of "commercial activity" under PIPEDA: State Farm v Privacy Commissioner, 2010 FC 736. Because I was one of the counsel on the case, I can't say much so I'll leave it to Dan Michaluk to provide a full, unbiased summary.

In short, the Court concluded that an insurance company, acting on behalf of its insured in defending a personal injury claim, is not engaged in "commercial activity" so PIPEDA does not apply. Though the case it not specifically followed, this conclusion is consistent with Ferenczy v. MCI Medical Clinics (some commentary here).

Saturday, October 29, 2005

Admissibility of video surveillance evidence

The use of video surveillance has come under increased scrutiny in recent years, prompted mostly by new privacy laws such as PIPEDA and the western provinces' PIPAs. To insurance lawyers, the most important question is what impact do these laws have on the admissibility of video surveillance evidence.

The only published court decision on this point, Ferenczy v. MCI Medical Clinics, 2004 CanLII 12555 (ON S.C.), may be interpreted to hold that a violation of PIPEDA does not render video evidence inadmissible (but it could be much more clear):

"[35] For all of the foregoing reasons I conclude the evidence here in question was not collected, recorded, used or disclosed in contravention of the Act. However, as I indicated earlier in these reasons, the evidence is in any event relevant and its probative value exceeds its prejudicial effect. Its admission into evidence would not render the trial unfair and it is, in my view, admissible at trial in any event at trial."

Johannes Schenk recently wrote about a BC arbitration decision in which the arbitrator decided that a violation of that province's Personal Information Protection Act would render the resultant evidence inadmissible. From paragraph 58 of IN THE MATTER OF an Expedited Arbitration Between EBCO Metal Finishing Ltd. and International Association of Bridge, Structural, Ornamental & Reinforcing Iron Workers, Shopmens' Local 712, [2004] B.C.C.A.A.A. No. 260:

... The PIPA is clearly intended to apply to the employment relationship. The authority of the legislation would not be given effect were an employer to breach its provisions and be permitted to rely on the unlawfully obtained evidence anyway. For an arbitrator in British Columbia to admit the evidence in such a case would amount to error of law and abdication of jurisdiction.

Aribral decisions have little precedential value, particularly outside the particular province, but this highlights that this issue has not entirely been put to rest.

Saturday, August 20, 2005

Assistant Privacy Commissioner concludes that initiating a lawsuit is implied consent to video surveillance

McInnes Cooper recently acted for one of Canada’s largest automobile insurers in achieving a favourable result in two related complaints to the Office of the Privacy Commissioner, both stemming from a decision by the insurer to use video surveillance to verify the claimed injuries.

Following a motor vehicle accident, the plaintiff advanced a claim against the driver of the vehicle, whose insurer responded to defend the claim. During the examinations for discovery, the insurer concluded that there were inconsistencies in the reported injuries and hired a private investigator to conduct video surveillance of the plaintiff. Surveillance captured the plaintiff, sometimes with her husband, carrying out daily activities. The tape was used at trail to impeach the witness.1

The plaintiff and her husband each brought separate complaints to the Privacy Commissioner, both alleging that the use of video surveillance was a collection of personal information without consent, contrary to the Personal Information Protection and Electronic Documents Act (PIPEDA). The Assistant Commissioner concluded that both complaints were not well-founded. For the plaintiff’s husband, the Assistant Commissioner reviewed the tapes and saw that he was not recognizable in the images. Thus, she concluded, the information was not “identifiable” and there was no collection of “personal information”, as that term is defined in PIPEDA.

With respect to the plaintiff, the Commissioner agreed with the insurer’s argument that, by initiating a lawsuit in which injuries are at issue, the plaintiff has impliedly consented to the insurer collecting personal information that is necessary to defend its insured. This implied consent only extends to information that is relevant to the merits of the case and the conduct of the defence. The Assistant Commissioner concluded that "the collection of her personal information was limited to what was necessary for [the insurer] to defend itself against … Court action."

The insurer argued, following the Ontario decision of Ferenczy v. MCI Medical Clinics, 2004 CanLII 12555 (ON S.C.) (see The Canadian Privacy Law Blog: PIPEDA and Video Surveillance: Guidance from the Ontario Courts), that PIPEDA does not apply to third-party personal injury claims as the insurer is an agent for the defendant and the relationship between the parties to litigation is not a commercial one. Unfortunately, the Assistant Commissioner did not refer to this line of argument in her finding.

As of yet, the Assistant Commissioner’s finding is not reported on the Commissioner’s website.


1  Counsel for the plaintiff argued that the video was made in violation of PIPEDA and should be inadmissible. The court decided, from the bench on voire dire, that PIPEDA did not apply and, if it did, any violation of PIPEDA would not render the evidence inadmissible.

Thursday, June 16, 2005

Insurance access trumps privacy: court

I have not read the judge's decision in this case, but I am not surprised by the conclusion. Apparently, according to the Canadian Broadcasting Corporation, a judge of the Supreme Court of Nova Scotia has concluded that a defendant in a personal injury lawsuit has a right to review the complete medical records of the plaintiff for the last five years to review for pre-existing injuries.

This appears consistent with previous judgements, such as the decision of the Ontario courts in Ferenczy v. MCI Medical Clinic (see: PIPEDA and Canadian Privacy Law: PIPEDA and Video Surveillance: Guidance from the Ontario Courts).

CBC Newfoundland and Labrador - Insurance access trumps privacy: court:

"ST. JOHN'S - The Supreme Court of Newfoundland and Labrador has ruled an insurance company's right to access personal information may override an individual's right to privacy.

Mount Pearl resident Roseanne O'Dea applied to the court to restrict an insurance company from obtaining her medical records.

O'Dea had been in a collision with a taxi in 2003.

The Insurance Corporation of Newfoundland, which is representing the taxi company, said it wanted to review her medical and pharmacy records for the past decade before it proceeded with any compensation.

O'Dea refused, calling the request an unacceptable breach of her privacy.

Justice Robert Hall ruled there are occasions when an insurance company's access to records should be limited.

However, Hall ruled that O'Dea's privacy must give way to the right of the company to access all potentially relevant information.

Hall said pre-existing medical conditions could be relevant to O'Dea's claim.

Don Forgeron, Atlantic vice-president of the Insurance Bureau of Canada, welcomed Thursday's ruling.

In the past, he said, courts have determined rights of access on a case-by-case basis.

'In the course of settling a claim, there needs to be appropriate medical information put forward to assess the extent of the injuries,' Forgeron said.

'We would look to the courts, as they have done in the past, to apply the appropriate tests to determine whether or not the information being requested is relevant to the proceedings.'"

Wednesday, May 19, 2004

PIPEDA and Video Surveillance: Guidance from the Ontario Courts

I recently blogged about PIPEDA and Video Surveillance, particularly in the insurance claims process. We are finally getting some guidance from the courts on how PIPEDA will be applied in litigation.


Since the Personal Information Protection and Electronic Documents Act (“PIPEDA”) came into full effect on January 1, 2004, insurers have been concerned about what impact this legislation might have on their claims handling processes and the ability of claims personnel to order video surveillance of claimants. There has been a fair amount of uncertainty and, while the issues are not entirely resolved, we are beginning to receive some guidance on how the courts will deal with the intersection between privacy rights and litigation.

The Ontario Superior Court of Justice recently issued a decision in the matter of Ferenczy v. MCI Medical Clinics. In this case, the insurer ordered video surveillance of the claimant, which was used at trial to impeach the claimant’s testimony. An objection was raised by the Plaintiff’s counsel on the basis that the video surveillance was conducted in violation of PIPEDA and should therefore be inadmissible in court. In the absence of the jury, Justice Dawson considered this issue and reached a number of notable conclusions.

PIPEDA applies with respect to personal information that is collected, used or disclosed in the course of “commercial activities.” When the law applies, it requires the knowledge and consent of the individual concerned for the collection, use or disclosure of his or her personal information. There are a number of exceptions to the consent principle contained in Section 7 of the statute.

Justice Dawson concluded that litigation of third-party claims is not “commercial activity” for the purposes of PIPEDA. (Please note that this is likely not the case for a first-party claim, such as under a disability policy or for Section B benefits.) Justice Dawson also concluded that, if PIPEDA applied, the Plaintiff implicitly consented to the collection of personal information via video surveillance by the act of putting forward the claim. Finally, Justice Dawson also concluded that the exception to the consent principle contained in Section 7(1)(b) was applicable.

Lawyers in our privacy and insurance law groups have been recently involved with a number of PIPEDA complaints against insurers initiated by plaintiff’s counsel. While the complaints are not yet resolved, insurers would be well advised to anticipate that such complaints may become commonplace until these matters are clearly resolved by the Privacy Commissioner or the Federal Court. It is possible that the Privacy Commissioner’s conclusions will differ from those of Justice Dawson, further complicating matters for insurers.

Tuesday, September 19, 2006

Finding: Law firms collected credit reports without consent

Yesterday, the Office of the Privacy Commissioner of Canada posted a new finding based on two separate complaints related to a law firm conducting credit checks without consent (Commissioner's Findings - PIPEDA Case Summary #340: Law firms collected credit reports without consent (May 2, 2006)).

The Assistant Commissioner concluded that the complaints were well-founded. This represents a very important finding, not so much on the question of the appropriateness of the credit checks but on important questions of jurisdiction raised. The credit checks were apparently contrary to the agreement between the firms and the credit bureaus in question. However, in my humble opinion and with the greatest respect to the Assistant Commissioner, Complaint A was incorrectly decided.

Complaint A

An individual complained that a law firm collected his personal information, by conducting a credit bureau inquiry, without his knowledge and consent.

Summary of Investigation

The law firm confirmed that it did conduct the credit inquiry. It argued, however, that the OPC did not have jurisdiction in this matter, as the information was collected for personal purposes of a client in relation to possible litigation, and it would therefore not provide the Office with access to its records.

The Office asserted its jurisdiction with respect to the complaint on the basis that the collection occurred during the course of the law firm’s commercial activities.

The complainant had also filed a complaint with the credit bureau regarding the collection of his credit information. The credit bureau requires its member companies, such as the law firm in this case, to obtain express consent for the collection of credit information. Since the law firm failed to provide adequate information or cooperate fully with the credit bureau’s inquiries, the credit bureau concluded that the law firm did not have the complainant’s consent to the collection. As a result, the law firm’s membership privileges were suspended.

Findings

Issued May 2, 2006

Application: Paragraph 4(1)(a) establishes that Part I of the Act applies to every organization in respect of personal information that the organization collects, uses or discloses in the course of commercial activities. Principle 4.3 states that the knowledge and consent of the individual are required for the collection, use, or disclosure of personal information, except where inappropriate.

The Assistant Commissioner was satisfied that the collection occurred in the course of the firm’s commercial activities, and noted that as there was no general exclusion for the activities of law firms undertaken on behalf of their clients. The Office therefore found that it had jurisdiction in the matter, pursuant to paragraph 4(1)(a).

As for the collection, the law firm admitted that it had collected the complainant’s personal information, by way of credit inquiry. The complainant had alleged that this was done without his consent, and the law firm did not provide any evidence to the contrary.

The Assistant Commissioner therefore concluded that the information was collected without the complainant’s knowledge or consent, in contravention of Principle 4.3. She recommended that the law firm implement a policy that prohibits conducting credit checks without the individual’s consent, unless one of the exceptions to the requirement for consent, as set out in the Act, is applicable. The law firm responded by continuing to challenge this Office’s jurisdiction, maintaining that the issue did not involve any commercial activity. It stated that it continues to comply with the Act, as it has since the Act came into force. It also maintained that it does not collect the personal information of anyone without their consent. The Assistant Commissioner was not satisfied with this response, noting that the Act requires organizations to be open about their privacy policies and practices. The response from the law firm did not address the specific recommendation of the Office to implement a policy for obtaining consent to conduct credit checks. Nor did the response provide any further evidence that the Act was not contravened in this instance.

Accordingly, she concluded that the complaint was well-founded.

In my humble opinion, and based solely on this little snapshot of the facts provided above, the Assistant Commissioner was without jurisdiction to consider this particular complaint. The basis for the Commissioner's jurisdiction is in s. 4(1)(a) of PIPEDA, which states that Part I of the Act applies with respect to the collection, use and disclosure of personal information in the course of “commercial activities”. Commercial activities is further defined to mean an act or transaction or course of conduct that is of a “commercial character”. It is said that the law firm was acting for a client and that the client was engaged in litigation against the complainant. That the law firm is engaged in its own commercial activities should be irrelevant. It is merely the agent for its client.

This position is supported by the decision of Justice Dawson of the Ontario Superior Court of Justice in Ferenczy v. MCI Medical Clinic, [2004] O.J. No. 1775. Justice Dawson concluded that video surveillance of a medical malpractice plaintiff is not “commercial activity” for the purposes of PIPEDA:

25 The plaintiff submits that the private investigator (an organization) retained by the CMPA (an organization) was collecting and making a record (videotape) of the plaintiff's personal information (images) during the course of commercial activity (while being paid), and that as the plaintiff did not consent to the collection and release of the information, the investigator and the CMPA are in contravention of the Act.

26 For a number of reasons I disagree. I will deal with some specific reasons momentarily, but first I will make a few general comments.

27 The legislation in question is complex and so broadly worded that a reasonable argument could be made to extend its reach so far as to transform both civil and criminal litigation into something very different than it is today. The arguments advanced on behalf of the plaintiff here prove that point. On the basis of the plaintiff's argument, Dr. Weinstein might be permitted to take his own video camera and record surveillance evidence in his own defence, but a licenced private investigator could not do so on his behalf if he was being paid to do so.

28 This argument would extend to an accused in a criminal case. While there are exceptions in the Act that allow law enforcement agencies to investigate and collect information about a suspect or an accused, an accused would arguably be prevented from utilizing a private investigator, or other paid agent, to collect information or conduct surveillance that could be vital to his or her defence. …

30 One way to avoid this result, and I conclude it is the correct interpretation of the Act, is to apply the principles of agency. On this analysis it is the defendant in the civil case who is the person collecting the information for his personal use to defend against the allegations brought by the plaintiff. Those whom he employs, or who are employed on his behalf, are merely his agents. On this analysis s. 4(2)(b) of the Act governs. That section reads as follows:

>4(2) This part does not apply to ...

(b) any individual in respect of personal information that the individual collects, uses or discloses for personal or domestic purposes and does not collect, use or disclose for any other purpose;

The defendant through his representatives was employing and paying an investigator, to collect information for him. It is the defendant's purpose and intended use of the information that one should have regard to in determining the applicability of the Act. On the basis of this analysis I conclude that the defendant is not collecting or recording personal information in the course of commercial activity. He, through his agents, was collecting information to defend himself against the lawsuit brought by the plaintiff. This is a personal purpose in the context of the civil action brought against him by the plaintiff. In my view, this conclusion is consistent with the overall purpose of the Act which is aimed primarily at information collected as a part of commerce. [emphasis added]

The collection, use and disclosure of personal information in connection with private litigation is a private matter and not "commercial activity". Simply put, a claim for damages under the common law or litigation related to such a claim cannot be reasonably said to be a “commercial activity”. The fact that the relationship between the defendant, on one hand, and the law firm, on the other hand, is commercial is not relevant: As PIPEDA requires a “commercial activity” nexus to be applicable, the fact that the law firm is being paid is immaterial, no such nexus would exist and PIPEDA should not apply.

Parliament limited PIPEDA’s application to “commercial activities” (and federal works, undertakings and businesses) because federal jurisdiction is limited by the Constitution Act, 1867. In passing PIPEDA, Parliament relied upon its jurisdiction over the “Regulation of Trade and Commerce” contained in s. 91(2). A private lawsuit between two individual litigants (and all matters ancillary thereto), are a matter of “Property and Civil Rights in a Province”, which is an area of jurisdiction specifically reserved to the Provinces in s. 92 of the Constitution Act, 1867. Simply put, an attempt to enforce PIPEDA between two private individuals, acting in their private capacities (even if one is acting through a paid agent) would be an unconstitutional application of PIPEDA.

If Section 4(1)(a) is going to be read in such an expansive way, virtually all activities fall within "commercial activities". A public hospital will be engaged in commercial activities because it gets paid by medicare and because most attending physicians are actually incorporated contractors. (Even worse: some hospitals charge for casts and splints and private rooms!) All universities are engaged in commercial activity since they collect tuition and charge room and board. All public schools are engaged in commercial activities because students have to pay for field trips. All provincial government departments are engaged in commercial activity because you have to pay to register your car.

At the end of the finding, the following is noted:

For both complaints the Assistant Commissioner also indicated that she would pursue the matter in accordance with the Act and referred the cases to her litigation counsel. Shortly after being contacted by the Commissioner’s counsel, both law firms agreed to implement the recommendations thus avoiding the need to follow through with an Application in the Federal Court.

I can understand why the firms would not want to be drawn into an expensive proceeding in the courts, but it is regrettable that this finding will remain unchallenged.