Today, National Privacy Services and McInnes Cooper co-hosted a half-day program on lessons learned from the first year of PIPEDA's full implementation in the private sector. I kicked off the program with an overview of PIPEDA and what it's all about. Then, Heather Black, the Assistant Privacy Commissioner of Canada, provided some very interesting insights on trends that her office is seeing (complaints are up 50%, a smaller portion of complaints are determined to be well-founded than last year). Heather gave her presentation "without a net", but mine is available here.
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