Privacy law prompts recording of calls

This may strike some as more than a little ironic, but the Star Ledger of New Jersey reports that health privacy laws in the United States have prompted an increase in the recording of calls. The article, "Privacy law prompts recording of calls" says that hospitals and others are routinely monitoring calls to make sure that representatives are following proper procedure and not disclosing sensitive health informtion until the identity of the caller is clearly established. Oh, and to have a record in case the patient sues later ...