The Office of the Privacy Commissioner has just published a handy guide for organizations facing investigations under PIPEDA. For companies in this unhappy position and the lawyers who advise them, this brief guide will probably be very useful:
An individual has filed a complaint against your organization with the Office of the Privacy Commissioner of Canada.
What happens now?
Our Investigations and Inquiries Branch will review the complaint and an investigator will be assigned to the case.
What is the investigator's role?
The investigator's job is to gather the facts related to the complaint and make recommendations to the Commissioner. These recommendations are based on an analysis of the facts within the framework of the Personal Information Protection and Electronic Documents Act. ..."